Frequently Asked Questions

Last mile logistics refers to the final leg of the supply chain, where goods are transported from a distribution center or hub to the end destination, typically a customer’s doorstep. It involves the intricate coordination of transportation, distribution, and delivery operations to ensure timely and efficient delivery of goods. In the context of e-commerce, last mile logistics is crucial as it represents the final and most critical stage of the delivery process, directly impacting customer satisfaction. Fin uses an all electric fleet of e-cargo bikes, electric vans and electric lorries. We reduce congestion by using e-cargo bikes in the most densely populated areas.


Last mile logistics often faces unique challenges such as navigating urban environments, dealing with traffic congestion, optimising delivery routes, and accommodating diverse customer preferences. To overcome these challenges, fin uses e-cargo bikes and an all electric fleet with advanced technologies, including route optimisation software, real-time tracking systems, and innovative delivery methods which will include drones in the future. Fin streamlines last mile operations, minimises delivery times, reduces costs, and enhances the overall customer experience.

In summary, last mile logistics plays a pivotal role in bridging the gap between distribution centers and end customers. It encompasses the planning, execution, and management of the final stage of the supply chain, ensuring the efficient and successful delivery of goods to their ultimate destination.

Yes, we are proud to exclusively use only zero emissions vehicles which include e-cargo bikes and electric vehicles for our delivery operations. As a company committed to sustainability and reducing our carbon footprint, we have made a conscious decision to rely solely on electric vehicles in our fleet. By utilising electric vehicles, we significantly reduce emissions and contribute to a cleaner and greener environment. Our electric vehicles are not only eco-friendly but also equipped with the latest technology to ensure efficient and reliable deliveries. We are dedicated to promoting sustainable transportation solutions and supporting the transition to a more sustainable future.

Yes, we provide an all electric zero emissions middle mile service as part of our comprehensive logistics solutions. Middle mile logistics refers to the transportation of goods between distribution centers or hubs, typically covering longer distances than the last mile. Our expertise extends beyond last mile delivery, allowing us to effectively manage the middle mile segment of the supply chain. Whether you require seamless transportation of goods from suppliers to distribution centers or need efficient connectivity between various locations, our middle mile services can meet your needs. We leverage advanced logistics technologies, optimised routing, and dedicated resources to ensure the swift and secure movement of your goods during the middle mile. With our end-to-end logistics capabilities, we strive to deliver a seamless and streamlined experience for your supply chain operations. All emissions free, to help you get to net zero.

Yes, we are equipped to handle a wide range of items, including large or bulky products. Our fleet consists of vehicles with varying capacities, from e-cargo bikes, vans to lorries and trucks, allowing us to accommodate diverse delivery requirements. Whether it’s furniture, appliances, boxes or other oversized goods, we have the capabilities to transport them securely and efficiently.


Yes, we offer same-day delivery services for businesses and consumers who require urgent deliveries. Our robust logistics network, strategically located hubs, and dedicated delivery teams enable us to fulfill time-sensitive orders promptly. With our same-day delivery option, you can delight your customers with fast and convenient service.


We strive to provide extensive coverage for last mile delivery using our all electric zero emissions fleet. Our services are available in Greater London to all postcodes within the M25 however we pick up from all over the UK. We are continuously expanding our network to reach more locations and cater to the growing demands of our valued customers. We will be launching in Spain, Germany and France later this year.

Yes, we offer warehousing services in central London to meet the storage and inventory management needs of our clients. Our warehousing facilities are designed to provide secure and efficient storage solutions for various types of goods. Whether you require short-term warehousing for seasonal inventory fluctuations or long-term warehousing for ongoing storage needs, we can tailor our services to accommodate your specific requirements. Our warehouses are equipped with state-of-the-art infrastructure, advanced inventory management systems, and robust security measures to ensure the safety and integrity of your products. Additionally, we offer value-added services such as order fulfillment, pick and pack operations, and inventory tracking to further support your logistics and supply chain operations. By leveraging our warehousing services, you can optimise your inventory management, streamline order fulfillment, and enhance overall operational efficiency.

Fin E-cargo bike delivery is a sustainable and eco-friendly method of transporting goods using electric cargo bikes. These specially designed bikes are equipped with spacious cargo compartments or trailers, allowing for the efficient transportation of various types of packages and deliveries.

E-cargo bike delivery offers numerous benefits, including:

  • Sustainability: E-cargo bikes are powered by electricity, resulting in zero emissions and a reduced carbon footprint. They contribute to cleaner air, reduced noise pollution, and a greener environment.

  • Efficient Last-Mile Delivery: E-cargo bikes are agile and maneuverable, allowing them to easily navigate through congested urban areas and deliver packages directly to the intended recipients. This improves last-mile delivery times and enhances customer satisfaction.

  • Reduced Traffic Congestion: By using e-cargo bikes instead of traditional delivery vehicles, traffic congestion can be alleviated, leading to smoother traffic flow and reduced congestion in busy urban areas.

Cost-Effectiveness: E-cargo bike delivery can be a cost-effective alternative to traditional delivery methods. The lower operational and maintenance costs associated with e-cargo bikes can result in savings for businesses and delivery service providers.

Fin last mile E-cargo bike delivery and logistics is currently available in London and expanding to Spain, France, Germany and The Netherlands soon.

The future of last mile delivery is expected to be shaped by several emerging trends and technologies. Here are some key aspects that are likely to define the future of last mile delivery:


Delivery Drones: Unmanned aerial vehicles (UAVs), or drones, have the potential to revolutionize last mile delivery. They can bypass traffic congestion and deliver packages quickly to customers’ doorsteps. Companies like Amazon and Google are already experimenting with drone delivery services, and as technology improves and regulations evolve, we can expect to see wider adoption of drones for last mile delivery.


Autonomous Vehicles: Self-driving vehicles, including both cars and delivery robots, hold great promise for last mile delivery. These vehicles can navigate through traffic and deliver packages efficiently. They have the potential to reduce costs and increase delivery speed. Companies like Tesla, Waymo, and various startups are investing heavily in autonomous vehicle technology.


Delivery Robots: Small autonomous robots designed specifically for delivering packages can navigate sidewalks and other pedestrian areas to reach customers’ homes. These robots are already being tested by companies like Starship Technologies and serve as a potential solution for urban last mile delivery.


Micro-Fulfillment Centers: To expedite last mile delivery, retailers are exploring the concept of micro-fulfillment centers. These are small-scale warehouses located closer to urban areas, allowing for faster order processing and reducing the distance between the fulfillment center and the customer. This approach helps in achieving faster delivery times and reducing transportation costs.


Crowdshipping and Peer-to-Peer Delivery: Crowdshipping platforms connect people who need to ship packages with travelers heading in the same direction. This concept utilises spare capacity in private vehicles, enabling individuals to earn money while delivering packages during their existing trips. Peer-to-peer delivery networks can also leverage local communities to facilitate last mile delivery, reducing costs and increasing efficiency.


Data Analytics and Predictive Modeling: With the growing availability of data and advancements in analytics, companies can utilise predictive modeling to optimise last mile delivery routes, predict customer demand, and improve overall efficiency. Machine learning algorithms can analyse historical data to optimise delivery schedules, reduce fuel consumption, and minimise delivery delays.


Sustainable and Eco-Friendly Solutions: There is an increasing focus on sustainability in last mile delivery. Companies are exploring greener options such as electric vehicles, bike couriers, and low-emission delivery methods to reduce the environmental impact of transportation. Initiatives like consolidation centers and smart routing algorithms aim to optimize delivery routes and minimise unnecessary mileage.


Overall, the future of last mile delivery will be marked by increased automation, efficiency, and sustainability. Drones, autonomous vehicles, delivery robots, and innovative logistics models will play significant roles in shaping the way packages are transported and delivered to customers.

Reverse logistics refers to the process of managing the flow of parcels in the opposite direction of the traditional supply chain. It involves the movement of parcels from the end consumer back to the e-commerce company, manufacturer, retailer, or a designated destination.

Reverse logistics encompasses a wide range of activities and processes, including:

  1. Product Returns: Reverse logistics often deals with product returns, where customers send back items due to reasons such as defects, dissatisfaction, incorrect orders, or warranty claims. The process involves receiving returned products, inspecting them for damage, determining the reason for return, and processing refunds or replacements. Fin picks up parcels and returns them to distribution centres across the UK.

  2. Transportation and Logistics: Reverse logistics involves the transportation and logistics aspects of moving products from the consumer back to the appropriate destination. This includes arranging for a fin employee to pickup or drop-off, optimising transport routes, and managing the logistics network for efficient reverse flow.

The implementation of effective reverse fin logistics processes offers several benefits. It helps companies recover value from returned products, reduces waste, improves customer satisfaction, enhances sustainability efforts, and strengthens customer relationships. By efficiently managing the reverse flow of goods, companies can optimise their supply chains, reduce costs, and minimise environmental impact.

Fin is a sustainable logistics company headquartered in London and delivers all parcels sustainably with zero emissions using only electric and other carbon neutral vehicles.


Here are some ways in which fin sustainable logistics can help with your parcel delivery:

  1. Electric Vehicles: fin sustainable logistics only uses electric vehicles such as e-lorries, e-vans and e-cargo bikes.

  2. Last-Mile Optimization: Last-mile delivery is a critical phase in parcel delivery, often associated with increased congestion and emissions. Fin sustainable logistics employs innovative approaches to optimise last-mile delivery, such as route optimization algorithms, using electric cargo bikes in the most density populated areas and in the future even delivery drones for short distances. Fin has established delivery hubs strategically located near delivery destinations.

  3. Renewable Energy Integration: Fin sustainable logistics integrates renewable energy sources into all of our operations. All the energy we use is sourced sustainably, ensuring that all deliveries are zero emissions.

  4. Collaboration and Network Optimization: Fin sustainable logistics prioritises collaboration to optimise logistics networks. We seek opportunities for shared transportation, consolidation of shipments, and cooperative logistics arrangements. Collaborative efforts reduce the number of vehicles on the road, minimise empty backhauls, and improve overall resource utilisation.

  5. Emission Monitoring and Reporting: Fin sustainable logistics constantly monitor and report our carbon emissions (currently we’re at zero). We’re always looking for areas of improvement, and implement strategies to achieve them.

By adopting fin sustainable logistics you too can contribute to environmental conservation, reduce pollution, and promote a more sustainable parcel delivery process. These initiatives not only align with environmental goals but also enhance your company’s reputation, attract environmentally conscious customers, and contribute to the overall sustainability of the planet.

Last mile logistics is crucial because it directly impacts customer satisfaction and brand reputation. It represents the final touchpoint with the consumer and can make or break the overall delivery experience. Efficient last mile logistics enhance customer loyalty, drive repeat business, and contribute to positive word-of-mouth referrals. Get in touch today to discuss how we can help your retail and e-commerce business.

Here’s why it is important:

Customer Satisfaction: Last mile logistics represents the final stage of the delivery process, where goods are transported from a distribution center to the end customer’s doorstep. It directly impacts customer satisfaction as it is the last touchpoint in their buying experience. Timely and reliable last mile delivery ensures customer loyalty, positive reviews, and repeat business.

Competitive Advantage: In today’s competitive market, businesses need to differentiate themselves by offering exceptional last mile delivery services. Those who can provide fast, reliable, and convenient deliveries gain a competitive edge. Customers are more likely to choose companies that offer efficient last mile logistics, leading to increased market share and brand loyalty.

Brand Reputation: Have sustainable last mile logistics directly reflects a company’s brand image and reputation. A positive last mile experience enhances brand perception, while delivery delays or mishaps can tarnish a company’s reputation. By ensuring seamless and timely deliveries, businesses can build trust, credibility, and positive associations with their brand.

Cost Efficiency: The last mile accounts for a significant portion of the overall logistics costs. Efficient last mile operations, including optimised delivery routes and streamlined processes, can lead to cost savings. By minimising fuel consumption, reducing vehicle idle time, and optimising delivery schedules, businesses can achieve greater operational efficiency and cost-effectiveness.

Urbanisation and E-commerce Growth: With the rise of e-commerce and urbanisation, the demand for last mile deliveries has surged. Efficient last mile logistics is critical for meeting customer expectations in densely populated urban areas. By optimising routes, leveraging technology, and adopting innovative delivery methods, businesses can navigate congestion, reduce delivery times, and handle the increased volume of online orders.

Sustainability: Last mile logistics significantly impacts the environment due to the high number of delivery vehicles on the roads. Fin uses all zero emissions vehicles, from e-cargo bikes and electric vans and lorries. We help businesses reduce carbon emissions, contribute to environmental conservation, and meet the growing demand for eco-friendly delivery options.

In summary, last mile logistics is important because it directly affects customer satisfaction, brand reputation, and competitiveness. By focusing on efficient, timely, and sustainable last mile operations, businesses can enhance customer experience, gain a competitive edge, and drive long-term success in today’s dynamic marketplace.

Fin last mile delivery and logistics provides a comprehensive range of services tailored to meet the unique needs of businesses and consumers.

We offer:

  • Zero emissions delivery always
  • Middle mile in an all electric fleet
  • Final mile with zero emissions in either electric vans or e-cargo bikes
  • Real-time tracking capabilities
  • Personalised customer support.
  • Same-day and next-day delivery
  • Returns management

Fin uses e-cargo bikes, electric vans and electric vans, providing emission free delivery every time.

Timely deliveries are a top priority for our last mile logistics company. We achieve this through a combination of advanced route optimisation algorithms, skilled delivery personnel, and real-time monitoring. By leveraging technology and data-driven insights, we streamline the delivery process, minimise delays, and maximise efficiency.

Yes, we offer next day delivery as part of our services. We understand the importance of fast and reliable deliveries, and our next day delivery option is designed to meet your urgent shipping needs. By choosing our next day delivery service, you can expect your package to be delivered to its destination within one day. We deliver 364 days a year, the exception being Christmas day.

Tracking your delivery is easy with our user-friendly online tracking system. Upon placing an order, you will receive a unique tracking number that you can enter on our website or mobile app. This will provide real-time updates on your shipment’s status, including its current location and estimated time of arrival.

We understand that returns are an integral part of the e-commerce landscape. Our last mile logistics company offers efficient returns management and reverse logistics solutions. We work closely with our clients to streamline the returns process, optimise inventory handling, and ensure smooth reverse logistics operations.

Whether you’re shipping 50 or 50,000 packages, we scale with you with zero emissions and help you achieve net zero.

  • Fixed pricing per package / parcel
  • No congestion or fuel charges
  • Simple returns
  • Volume-based discounts
  • Zero emissions always

Pricing is an important consideration when it comes to delivery services. Pricing can vary depending on factors such as the delivery distance, package size, volume, and specific requirements, it’s best to contact us directly for accurate and personalised pricing information. Email us at [email protected] or call us on 020 3576 1701

At Fin logistics, we strive to offer competitive and transparent pricing structures tailored to your unique needs. Our goal is to provide cost-effective solutions while ensuring the highest level of service quality.


To receive a detailed quote and discuss pricing options for your specific delivery needs, we encourage you to reach out to our dedicated customer support team. They will be more than happy to assist you, answer any pricing-related questions, and provide you with a comprehensive understanding of the costs associated with our delivery services.

Contact us today to discover how our reliable and efficient delivery solutions can meet your requirements while offering competitive pricing that aligns with your budget.

If you are interested in partnering with our middle mile and last mile logistics company, email us at [email protected] or call us on 020 3576 1701. We would be delighted to discuss how our services can meet your specific zero emissions delivery needs and contribute to your business’s success. We’re building the last mile logistics of the future using e-cargo bikes, electric vans and electric lorries. Making us faster, greener and cheaper.

E-cargo bike delivery involves a fin delivery rider using fin electric cargo bikes to transport packages from a micro-fulfillment center, local hub, or business location to the final destination. The rider utilises the electric assistance provided by the bike to navigate through urban areas, ensuring fast and efficient delivery while minimising carbon emissions.

E-cargo bike delivery services prioritise the security and safety of packages during transportation. Cargo compartments and trailers are designed to protect packages from damage and theft. Additionally, delivery riders are trained to handle packages with care and ensure their safe delivery to the intended recipients.

Urban logistics refers to the process of managing the flow of goods, services, and information within urban areas. It involves the planning, implementation, and control of various activities related to the transportation, storage, and distribution of goods in urban environments.


With the growth of urbanization and e-commerce, urban logistics has become increasingly important in ensuring the efficient movement of goods in densely populated areas. It plays a vital role in supporting economic activities, supply chains, and the overall functioning of cities.


Key components of urban logistics include:

  1. Transportation: This involves the movement of goods using various modes of transport such as fin electric trucks, electric vans, e-cargo bikes, and in the future even fin drones. It includes activities like route planning, delivery scheduling, and optimising transport modes to minimise congestion and environmental impact.


  2. Last-mile delivery: This refers to the final leg of the delivery process, from a micro-fulfilment centre or retailer to the end consumer. Last-mile delivery is particularly important in urban areas due to the higher concentration of customers and the need to navigate through complex urban infrastructure.


  3. Warehousing and inventory management: Urban logistics involves strategically locating warehouses, micro-fulfilment centres and distribution centres within or near cities to enable quick and efficient access to goods. Effective inventory management ensures that products are readily available to meet customer demands while minimising excess stock.


  4. Information systems and technology: Utilising advanced technologies like real-time data analytics, and the fin mobile application is crucial in sustainable urban logistics. These tools enable route optimization, visibility of goods, and efficient communication among stakeholders involved in the logistics process.

  5. Sustainability and environmental impact: Given the environmental challenges associated with urban logistics, sustainability is a critical aspect. Fin delivers with only carbon zero vehicles to minimise the ecological footprint of urban logistics operations.

  6. Collaboration and coordination: Urban logistics often requires collaboration between different stakeholders, including logistics providers, retailers, local authorities, and consumers. Cooperation and coordination among these parties help optimise resource utilisation, reduce congestion, and enhance overall efficiency.


Efficient urban logistics is essential for meeting the growing demands of urban populations while minimising congestion, pollution, and delivery delays. It plays a significant role in shaping the livability and sustainability of cities, particularly in the context of increasing e-commerce activities and the need for timely and reliable goods delivery.

Fin parcel delivery refers to the transportation and distribution of individual packages or parcels from one location to another. It is a service provided by fin logistics to facilitate the shipment of goods to individuals, businesses, or organisations in urban centres.


Parcel delivery involves the following key aspects:


  1. Collection: The process begins with the collection of parcels from the sender’s location. This is usually a distribution centre where fin’s all electric fleet of electric lorries and electric vans collect parcels and transport them to fin’s network of urban micro-fulfilment hubs.

  2. Sorting and Processing: Once collected, the parcels are taken to the main fin logistics fulfilment for sorting, where they are organised based on their destination. Barcodes, QR codes or tracking numbers on the parcels are scanned to ensure accurate routing and tracking throughout the delivery process. Sorting involves automated systems, manual sorting, and sometimes a combination of both.

  3. Transportation: Parcels are transported from the main fin logistics fulfilment centre to the micro-fulfillment centres located in urban centres. The transportation mode varies based on the distance, and infrastructure. Usually an electric van and electric cargo bikes and always carbon zero.

  4. Last-Mile Delivery: The last-mile delivery refers to the final leg of the delivery process, where parcels are transported from the fin hub to the recipient’s address.

  5. Delivery Confirmation: Once the parcels reach the recipient’s location, they are handed over to the recipient, and their delivery is confirmed. This confirmation can be done through signatures, digital confirmations, or photographs as proof of delivery.

  6. Returns and Reverse Logistics: Fin specialises in reverse logistics and returns for returns and/or failed deliveries, fin manages the process of collecting the parcels from the recipient’s location and returning them to the sender or the appropriate destination as required. Reverse logistics involves managing the flow of goods back through the supply chain all of course fully carbon zero.

Fin is an essential for e-commerce businesses, allowing them to ship products to customers efficiently, reliably and sustainably. 

Sustainable logistics refers to the practice of managing the delivery and return of parcels in a manner that minimises environmental impact. It involves integrating sustainable vehicles and  practices into logistics operations to achieve net zero on parcel deliveries and returns.

The key principles of sustainable logistics include:

  1. Environmental Impact: Fin sustainable logistics aims to reduce the ecological footprint of logistics activities. It involves using only carbon zero vehicles such as electric lorries and electric vans as well as electric cargo bikes for the final mile logistics.

  2. Continuous Improvement and Innovation: Fin sustainable logistics is an innovative logistics organisation that encourages ongoing improvement and innovation. We regularly evaluate and monitor our performance, setting sustainability targets, and implementing measures to achieve them. Continuous improvement and innovation drive the adoption of new technologies, practices, and strategies that further enhance sustainability in logistics operations.

The adoption of fin sustainable logistics as your logistics partner will ensure you hit net zero immediately, improve brand reputation, increase customer loyalty, regulatory compliance, and enhanced overall resilience. By integrating fin sustainable logistics into your operations, e-commerce companies can contribute to a more sustainable future while meeting the evolving needs of your customers and society at large.

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