Finmile Control Tower
Know everything. Predict anything. Control every mile.
The Control Tower gives you complete real-time visibility across every operation - each parcel, job, vehicle, technician, and route on one live dashboard.
Live exceptions
Deliveries per hour
Why Real-Time Delivery Tracking Matters
Without Real-Time Visibility
- Dispatchers react to problems after they occur
- Customers are left in the dark
- Operations lose time, money, and trust
With Finmile
- You see every delivery in motion - live
- Predictive ETAs alert you before issues escalate
- AI processes proof of delivery automatically, saving hours of manual verification
The Power of the Finmile Control Tower
Real-Time Delivery Tracking
Predictive ETA Engine
AI-Powered Proof of Delivery (POD) Management
Live Analytics & Performance Dashboards
Custom Alerts & Workflows
AI Visibility Metrics
| Metric | Capability | Impact |
|---|---|---|
| Predictive ETA AI | ±0.2 seconds | Fewer missed deliveries |
| AI POD Verification | 99% auto-approved | 99.9% DNR reduction |
| Exception Automation | 100% | 91% WISMO reduction |
With Finmile, we know what's happening before our customers do - and AI now approves 99.9% of PODs automatically. It's changed how we scale.
What the Control Tower changes
Route Efficiency
On-Time Rate
Manual POD Review Time
Customer Support Tickets
How it Works
Connect Data
Orders, vehicles, apps via API.
Track Live
Real-time driver & route view.
Predict & Alert
AI forecasts ETA shifts.
Verify Deliveries
ML validates PODs.
Analyse
Dashboards surface insights.
Control Tower FAQs
How Finmile Control Tower gives live visibility and exception control across your operation.
What is Finmile Control Tower?
Control Tower is the live operations layer of Finmile. It gives teams visibility across routes, drivers, parcels, depots, exceptions, performance and service levels, so they can see what is happening now and what is likely to go wrong next.
Can Finmile provide live delivery tracking?
Yes. Teams can see driver progress, delivery status, route performance and exceptions throughout the day, moving from reactive firefighting to spotting delivery risk early and acting before it becomes a failed delivery.
What is delivery exception management?
It is the process of spotting and resolving problems during delivery, such as late drivers, failed attempts, missing parcels, address issues and service-level risk. Finmile surfaces exceptions earlier so teams can act before they become failures.
Why do logistics teams need exception management?
Delivery operations are full of small problems that quickly become service failures. Without a system, teams rely on calls, messages and spreadsheets. Exception management helps them prioritise the most urgent issues and protect service levels.
Can Finmile improve ETA accuracy?
Yes. By combining route plans, live driver progress, sequencing, traffic and operational data, Finmile improves ETA accuracy, which reduces customer queries, missed deliveries and dispatcher workload.
Can Finmile help dispatchers manage drivers?
Yes. Dispatchers see route assignments, live progress, delivery status, exceptions and performance data in one place, giving them what they need to support drivers, resolve issues and keep the operation moving.
Can Finmile support multiple depots?
Yes. Finmile supports operations across multiple depots, hubs, cities or regions, accounting for geography, capacity, labour, service areas and depot cutoffs to keep performance consistent across locations.
Can Finmile help with board-level reporting?
Yes. Finmile turns operational delivery data into clear performance metrics, so leadership can understand cost per delivery, route efficiency, service quality, claims, customer experience and operational risk.
Know everything. Predict anything. Control every mile.
One AI powered platform for planning, dispatch, execution, proof and performance control.