Data Deletion Policy
At Finmile, we respect the privacy rights of individuals and are committed to handling personal data responsibly and in accordance with applicable data protection laws, including the UK GDPR and EU GDPR where applicable.
Last Updated: April 2026
At Finmile, we respect the privacy rights of individuals and are committed to handling personal data responsibly and in accordance with applicable data protection laws, including the UK GDPR and EU GDPR where applicable.
Requesting Data Deletion
If you would like Finmile to delete personal data that we hold about you, please submit a request by emailing:
hello@finmile.co
Please include:
- Your full name • Your contact details • Details of the data you would like deleted • Any information that will help us identify your records
To protect your privacy and security, we may request additional information to verify your identity before processing your request.
How We Process Deletion Requests
Upon receiving a valid request, Finmile will:
- Acknowledge receipt of your request.
- Verify your identity.
- Review the request and determine whether we are acting as a Data Controller or Data Processor for the data concerned.
- Delete or anonymise personal data where required by applicable law.
- Confirm completion of the request once processing is complete.
We aim to respond to all valid requests within 30 days.
Data Processed on Behalf of Customers
In many cases, Finmile acts as a Data Processor on behalf of our customers, including logistics providers, carriers, retailers, and other organisations using the Finmile platform.
Where Finmile processes personal data on behalf of a customer, we may be required to refer your request to that customer, who is responsible for determining how your data is handled.
Exceptions
In certain circumstances, Finmile may be required to retain some information, including where retention is necessary:
- To comply with legal or regulatory obligations • To establish, exercise, or defend legal claims • To prevent fraud or abuse • To maintain security and audit records • To fulfil contractual obligations
Where data cannot be deleted for legal reasons, we will explain the basis for retention where permitted by law.
Data Retention
Where data is eligible for deletion, Finmile will securely delete or anonymise the information from active systems and, where applicable, from backup systems in accordance with our internal retention and security procedures.
Contact Us
If you have any questions about this Data Deletion Policy or wish to submit a deletion request, please contact:
Finmile
Email: hello@finmile.co